Welcome to our Practice
The Elizabeth Street Physio Experience
Thorough assessment, comprehensive treatment, advice and preventative rehabilitation at every visit.
At Elizabeth Street Physiotherapy you will be greeted by a team who enjoy providing a warm, welcoming and friendly experience.
Booking - Your Appointment
A Doctors referral is not required for treatment at Elizabeth Street Physiotherapy. If you have been referred by a Doctor, Specialist, Coach, Trainer, or Human Resources personnel and you have a letter please bring this along to your first visit. Our Physiotherapists ensure that all referrers are kept in close contact and are aware of your progress and prognosis with your prior approval.
TAC, WORKSAFE AND DVA Patients are advised to call the practice on (03) 9670 3996 for prior approval before making an appointment.
For all other Private Patients we are ready to make your appointment so please call (03) 9670 3996.
If you have recent, relevant X-rays, Ultrasound, MRI, CT Scans or other recent test results, please bring these to your first appointment. We have viewing equipment which can assist us with assessment and diagnosis and the explanation to you of your condition.
Margaret, Amanda and Will at reception have a wealth of experience with Amanda starting with the practice 28 years ago and Margaret 20 years ago. Your needs and requirements will be understood by our reception staff. They will assist you with necessary documentation, making appointments, processing payments and understanding your time commitments and specific concerns.
All visits to Elizabeth Street Physiotherapy include assessment, treatment, appropriate advice and exercise at each visit. We will listen to your explanation of your injury and will seek out the best diagnosis and approach. We ensure that you have a clear understanding of your injury, often using our models and diagrams.
Our Physiotherapists and Manipulative Physiotherapists will provide you with a detailed and specific plan for your recovery including set goals and a time frame for recovery. You will be given a greater understanding of your problem by our Physios. We know a clear understanding leads to a better faster and sustainable recovery. Be assured that the treatments you are given will be the most relevant up to date and specific to your problem.
Our Practice respects your privacy and provides you with clean gowns and shorts, so no specific clothing is required to attend our Physiotherapy appointments.
For our Physiotherapy Pilates Program or Rehabilitation gym sessions comfortable clothing such as T-Shirts, shorts and runners are required. We are happy to store these for you between sessions.
Claims and Payments
We accept most credit cards with the exception of Diners Club and can make on the spot claims using our HICAPS system if you have private health insurance with extras.
We accept EPC referrals however a co-payment is required.
If your Worksafe, T.A.C and D.V.A Claim has been accepted and you have approval to be treated at the practice you will need to bring in to your first consultation details of claim numbers, contact persons and any other relevant documentation.
Please note that Elizabeth Street Physiotherapy requires payment of services rendered until the claim has been accepted or the excess has been reached.
You also may be navigated to our website’s “Physio Tips” section for advice on ergonomic set-up, sports injury first aid, pillow selection, travel advice amongst others.